Owl Lighting Ltd. (OLL) Terms and Conditions

Delivery and payment

1. Delivery can vary so please allow 3 to 4 weeks unless otherwise advised on the order acknowledgement. Liability cannot be accepted by OLL for any losses of whatever kind arising from a delay in delivery.

2. Orders will only be despatched after payment has been received.

3. OLL remains owner of the goods until payment is made in full.

4. Delivery will be made via preferred carrier according to weight & location.

5. Delivery cost will be calculated on order.

6. Any damage/shortage on a delivery must be notified to OLL in writing within 24 hours of receipt.

7. All prices are quoted exclusive of delivery charges.

8. All prices are inclusive of VAT.

9. Published prices and specifications may change without notice – no liability can be accepted for any such change made prior to our order acknowledgement.

10. All products should be installed by a properly insured and Qualified Electrical Contractor (the QEC should be for example NICEIC registered) - the suitability of the application with regard to building regulations (current IEE electrical guidelines) and safety should be confirmed by the QEC prior to installation.

11. OLL will not accept any responsibility and/or liability for product failure or any associated loss arising from incorrect application, installation or operation.

12. Manufacturers product guarantees are for product only and do not cover installation cost or electrician’s fees.

13. Product returns will be tested to establish cause & will not be re-funded should this be due to installation error.

14. In accordance with the Data Protection Act, OLL will not pass on personal details to any third party but will keep you informed of news & products, unless you inform us that you wish to be removed from the mailing list.

15. Any product returns to be made after delivery are to be agreed with OLL prior to return within 7 days.

16. Any product returned must be made using an established carrier and subject to proof of delivery undamaged. Every effort is made to ensure that technical information and advice is accurate but OLL does not warrant the accuracy thereof and the customer relies on the same at his own risk. Quotations are made, promises for delivery given, and orders accepted conditionally upon our being able to secure the necessary goods, and without, responsibility for delays arising through uncertainties of manufacture, strikes, accidents or other causes beyond the control of OLL

Registered office : Owl Lighting Ltd., Caudle House, High Street, West Sussex BN5 9DQ Company registration no: 2567213, Cardiff, January 2004